Frequently asked questions

Doozy helps teams run onboarding, training and employee engagement programs in Slack. Build and schedule Tracks with messages, quizzes, surveys, tasks and introductions, with AI assistance for creating content. Employees take part in Slack, while program owners manage content and review results in the Doozy dashboard.

Core includes every activity type for up to 350 employees, up to 3 active Tracks, standard analytics, HRIS profile sync and email and Slack support. Enterprise adds unlimited employees and active Tracks, cohorts, custom automations, API and webhooks, MCP, SSO/SAML, custom HRIS field mapping, custom analytics and a dedicated customer success manager. Enterprise also includes SLA guarantees and custom contracts.

Yes. The 14-day free trial runs on the Core plan, with no credit card required. Activities stop when the trial ends until you choose a paid plan. Enterprise capabilities such as the reporting API and SSO/SAML are outside the Core trial; request a demo to discuss those requirements.

Doozy uses flat-rate pricing with no per-user fees. Core starts at $199/month for up to 350 employees, with a 10% saving on annual Core billing. Enterprise pricing is tailored to your organization's size and requirements. Contact our team for Enterprise pricing and billing terms.

Install Doozy in Slack and obtain any workspace app approvals your organization requires. Connect your HR system or calendars if your program needs them, choose an initial audience, and configure your first Track or activity. Setup time depends on your integrations, employee data and internal review process. Enterprise teams can also get help completing security questionnaires.

Doozy customers range from companies with 20 employees to organizations with 20,000. You can run onboarding, learning and engagement for a single team or across your company, with programs tailored to different departments, roles and locations.

Doozy connects to HR systems including BambooHR, Workday, HiBob, Rippling and Personio to sync employee information, start dates and manager relationships. Available fields depend on your HR system and integration permissions. Check the supported integrations and review the data your programs need before connecting.

Yes. You can customize Track messages, quiz questions, employee surveys and other activity content in Doozy. Use the Track builder to arrange the steps and timing for your program, or use AI to help create content from your own documents. Review and edit the content before publishing it.

Yes. Employees can participate in Doozy activities in Slack, while program owners use the web dashboard to configure programs and review results. Timezone-aware scheduling supports distributed teams, and introduction programs can match colleagues across teams and locations using the employee information available.

A Doozy Track is a program of messages and activities delivered over time. Combine quizzes, surveys, tasks and introductions for onboarding, training or other employee programs. Configure the schedule and audience, enroll people manually or through supported HRIS triggers, and review step progress and results in the dashboard.

Start with a program you want to run, such as new-hire onboarding, a training course or an employee survey. Configure its content, recipients and schedule, review the relevant integrations and access settings, then launch to your chosen audience. Core includes email and Slack support; Enterprise includes a dedicated customer success manager to help with your rollout.

Yes. Core includes email and Slack support. Enterprise includes a dedicated customer success manager. Contact support@doozy.live for help, or use the help center for setup instructions and product guidance.