Question 1

What does Doozy do?

Accepted Answer

Doozy is a Slack-native employee engagement platform that automates onboarding, training, and team culture — replacing manual HR processes and standalone tools with workflows that run entirely inside Slack.

Question 2

What's included in each plan?

Accepted Answer

All plans include onboarding workflows with buddy matching and task checklists, training quizzes with AI generation, celebrations (birthdays and work anniversaries), coffee chats and team introductions, trivia, icebreakers, polls and surveys, HRIS integration (50+ platforms), and analytics. The Scale plan adds unlimited tracks, SSO/SAML, API access, and priority support. Enterprise adds custom onboarding, SLAs, and dedicated support.

Question 3

Is there a free trial?

Accepted Answer

Yes — every plan starts with a 14-day free trial with zero restrictions. No credit card required.

Question 4

How does pricing work — per user or flat rate?

Accepted Answer

Doozy uses flat-rate pricing based on company size — no per-user fees. Core plan from $199/month (up to 350 employees), Scale plan from $499/month (up to 1,000 employees), Enterprise custom pricing. Annual billing saves 10%.

Question 5

How long does setup take?

Accepted Answer

Most teams are up and running in under 10 minutes. Install the Slack app, connect your HRIS, and your first workflows can be live the same day. No technical setup or IT involvement required.

Question 6

Is Doozy SOC 2 certified?

Accepted Answer

Yes. Doozy is SOC 2 Type II certified. We undergo regular independent audits to ensure our security controls meet enterprise standards.

Question 7

Is Doozy GDPR and CCPA compliant?

Accepted Answer

Yes. Doozy is fully GDPR and CCPA compliant. We offer a Data Processing Agreement (DPA) and maintain a public list of subprocessors.

Question 8

Where is data stored?

Accepted Answer

Doozy data is stored in secure, SOC 2 certified cloud infrastructure. For enterprise customers we can discuss data residency requirements.

Question 9

Does Doozy work with our HRIS system?

Accepted Answer

Doozy integrates with 50+ HRIS platforms including BambooHR, Workday, HiBob, Rippling, Personio, Gusto, Deel, Namely, Paylocity, UKG, and more. The integration syncs employee data, start dates, birthdays, and manager relationships automatically.

Question 10

Which Slack permissions does Doozy need?

Accepted Answer

Doozy requests only the minimum Slack permissions needed to operate — sending DMs to participants, posting in channels you choose, and reading basic user profile information. Doozy cannot read your messages or access private channels unless explicitly invited. See the full list at https://help.doozy.live/getting-started/permissions

Question 11

Can we customise the content?

Accepted Answer

Yes. You can fully customise onboarding tracks, quiz content, celebration messages, icebreaker prompts, and more. Use the drag-and-drop track builder to create workflows tailored to your team, or use AI to generate content from your own documents.

Question 12

Does Doozy work for remote and global teams?

Accepted Answer

Absolutely. Doozy is built for distributed teams. It runs entirely in Slack, supports timezone-aware scheduling, and can match teammates across offices and regions for introductions and coffee chats.

Question 13

How is Doozy different from Donut?

Accepted Answer

Donut focuses primarily on coffee chat introductions. Doozy is a full employee engagement platform covering onboarding, training quizzes, celebrations, polls and surveys, trivia, and workflow automation — all in one Slack app. Doozy also uses flat-rate pricing instead of per-user fees, which saves most teams 50–80%.

Question 14

What is a Track?

Accepted Answer

A Track is a sequence of automated Slack messages and actions delivered over time. Use the drag-and-drop builder to create onboarding programmes, training courses, compliance workflows, or any recurring sequence — with HRIS triggers and completion tracking.

Question 15

What size teams is Doozy suitable for?

Accepted Answer

Doozy works for teams from 20 to 10,000+ employees. The Core plan covers up to 350, Scale up to 1,000, and Enterprise handles larger organisations with custom onboarding and SLAs.

Question 16

What does onboarding look like?

Accepted Answer

Our team helps you set up your first workflows — typically onboarding tracks, celebrations, and introductions. Most customers are fully live within a day. We also offer ongoing support and best-practice guidance.

Question 17

Do you offer customer support?

Accepted Answer

Yes. All plans include email and in-app support. Scale and Enterprise plans include priority support with faster response times. You can also reach us at support@doozy.live or through our help centre.

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