Trusted by teams at MuckRack, GuestReady, Hokodo, Skale, Docue, FloatMe, and Stadion
Microlearning that keeps your CS team current on product, scenarios, and escalation playbooks, and identifies knowledge gaps before customers do.
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Trusted by teams at MuckRack, GuestReady, Hokodo, Skale, Docue, FloatMe, and Stadion
New hires build product knowledge in Slack between calls. By the time they're on accounts, they know the product.
When a CSM can troubleshoot, they handle it. Doozy trains the scenarios that keep tickets out of the engineering queue.
Scores by topic and CSM. Know who's ready for an enterprise account before you staff them on it.
Drop in release notes, knowledge-base articles, or escalation playbooks. Doozy's AI builds scored quizzes and onboarding tracks from your source of truth.
Release notes, Notion docs, Zendesk articles, Confluence pages, internal playbooks. Doozy reads them and pulls out what CSMs need to know.
A one-off knowledge check for a feature launch, or a multi-week onboarding track built from your CS handbook. Same builder, you pick the format.
Every question and step is editable in Doozy. Nothing lands in a CSM's Slack until you approve it.
Doozy delivers onboarding content as Slack DMs from day one. Day 1 intro, week 1 product, week 2 customer scenarios, week 3 troubleshooting. Each step lands when it should, not all at once.
Doozy reads your CS docs and builds a program tailored to your team.
Quizzes, messages, and tasks land at the right point in the first month, not all on day one.
Doozy keeps nudging the new hire in Slack until mandatory quizzes and tasks are done.
Manager sees scores and completion across the cohort. Know who's ready for an enterprise account.
Multiple-choice scenarios pulled from real customer situations: churn signals, renewal objections, escalation handoffs, all phrased the way customers actually frame them on calls.
Questions phrased the way customers ask them, with the messy context CSMs deal with on calls.
Every answer comes with the reasoning. CSMs learn the why, not just the right choice.
Doozy re-tests the topics where scores are weak. Knowledge gets reinforced before it fades.
Pull from your HRIS to route the right scenarios to the right CSM. New hires get fundamentals, tenured CSMs get edge cases.
Scores by topic, by CSM, by team. See who's ready for an enterprise account, who needs a refresher, and which topics need more coverage.
Live scores by topic and CSM. Spot the gap before a customer call goes wrong.
Weekly rankings posted in Slack. Friendly competition that keeps the team current on product.
Customer success enablement is one piece. Onboarding, learning, and engagement work together to make CSMs ready and keep them around.
Onboard new CSMs to ownership faster. Day one to first call, structured in Slack.
Explore Onboarding →Keep the whole team current on product. Quizzes from your release notes in minutes.
Explore Learning →Keep your top performers around. Pulse surveys, recognition, and intros in Slack.
Explore Engagement →