For customer success teams

Help your CS team grow its
product and customer knowledge

Help CSMs learn your product and how your customers use it. Guide new hires in Slack, keep the team current, and see where they need more support.

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SOC 2 compliant. 14-day free trial. No credit card required.

Trusted by teams at MuckRack, GuestReady, Hokodo, Skale, Docue, FloatMe, and Stadion

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Onboarding

A first-month plan for every CSM

Give new CSMs a Slack plan for product training and account handoffs over their first month, starting automatically from their HR start date.

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Learning

Product quizzes from your customer playbooks

Turn customer playbooks into AI-drafted quizzes in Slack, with automatic follow-ups until CSMs finish and results for every question.

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Mentoring

CSM mentors for renewal conversations

Pair CSMs with mentors around goals like leading renewal conversations. Doozy books meetings after Slack introductions and checks in along the way.

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Frequently asked questions

Doozy trains your internal customer success team in Slack. CSMs receive product and customer knowledge training, with questions paced across days.

Upload supported files or add a public web page, then review the questions and answers Doozy’s AI drafts. Export documents behind a login before uploading them. When your product changes, provide updated material to revise the training.

Yes, you can create separate programs for new CSMs and ongoing team learning. A connected HR system can start new-hire onboarding using the employee information available in Doozy.See HR system integrations

Doozy runs CSM onboarding and knowledge checks in Slack alongside your existing tools. Customer records stay in your customer success platform. Training results stay in Doozy and do not automatically sync with either system.

Doozy’s SOC 2 report and security documentation are available through the trust and security page. Your security team can use them during its review.Review security documentation

Core costs $199/month and includes up to three onboarding, learning and mentoring programs, plus unlimited quizzes. Enterprise adds unlimited programs and a dedicated customer success manager. Core includes a 14-day free trial.Compare plans