Product knowledge, customer scenarios, and retention playbooks: delivered in Slack where your team already lives. Ramp CSMs faster. Keep veterans sharp.
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Onboard your CSMs. Test their knowledge. Measure readiness.
Deliver structured onboarding tracks that teach product knowledge, customer scenarios, and best practices: all in Slack.
Scored quizzes test real-world customer scenarios and surface knowledge gaps before they impact retention.
See who's certified, who needs a refresher, and which topics need more coverage across the team.
Faster ramp. Fewer escalations. CSMs who know the product inside-out. Training that pays for itself.
New CSMs get up to speed when product knowledge is delivered daily in Slack, not buried in a forgotten wiki.
CSMs who know the product handle more issues themselves. Fewer tickets to engineering, faster resolution for customers.
Spaced repetition means product updates and customer playbooks are retained, not forgotten after onboarding.
Know exactly which CSMs are ready for that enterprise account, and who needs a refresher first.
Quizzes, Tracks, and Surveys: delivered in Slack. The same tools L&D teams love, tailored for customer success.
Multiple choice, true/false, scored quizzes: all completed in Slack. Test product knowledge, customer scenarios, and troubleshooting. AI generates questions from any text.
Schedule quizzes, messages, and check-ins across weeks. Day 1 intro → Week 2 product deep-dive → Month 1 complete.
Pulse check after training. Gather feedback on enablement. Anonymous or tracked: your choice.
See who's scoring highest on product quizzes. Share results to Slack channels. CS teams love the healthy competition.
Who finished, who's behind, average scores by quiz and by team. Export reports when leadership asks.
Product knowledge, customer playbooks, and certifications: all arriving where your CSMs already work.
👋 Hey @Jamie Rivera! Welcome to the Customer Success team!
Over the next few weeks, you'll get daily product knowledge quizzes and customer scenario training to get you ramped and ready to own accounts. Each one takes 3 minutes or less.
Your training track:
📦 Core Product Features (Week 1)
🎯 Customer Scenarios (Week 1-2)
🔧 Troubleshooting & Escalations (Week 2)
CS Enablement • New CSM Onboarding
🧠 Customer Scenario Check
A customer reports their team adoption dropped 30% this month and they're considering churning.
What's your first response?
Question 3 of 5 • Customer Retention Quiz
🚀 New Feature Training: Advanced Analytics
We just launched Advanced Analytics for enterprise customers. Quick quiz to make sure you're ready to demo it.
💡 Customers are already asking about this. Get certified before your next call!
Product Training • Feature Launch
🏆 Weekly CS Knowledge Leaderboard
🥇 Alex Thompson — 96% avg score
🥈 Maria Santos — 94% avg score
🥉 Jordan Lee — 91% avg score
📊 Team average: 88% | 🎯 Goal: 90%
Posted to #cs-team
🎉 @Jamie Rivera just completed the Product Expert course!
They completed all 5 modules and scored 93% on the final assessment.
Jamie is now certified to:
✅ Own enterprise accounts independently
✅ Lead product deep-dive sessions
✅ Handle tier-2 escalations
Posted to #cs-wins
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Connect your HRIS to auto-sync employees. Engage your team where they already work: in Slack.
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